Return Policy

Rentals

If the rental equipment does not meet the Customer’s needs the Customer may return it for a refund as long as Phoenix Medical Solutions is notified within first 3 days of having the device and the device is returned within first week. Customer will be responsible for the round trip shipping cost and a restocking fee equivalent to one week rental. Customer will also be responsible for any damage during the rental period.

Purchases

Purchased items may be returned for full refund if returned within 3 days unused & unopened. Shipping charges are nonrefundable and are the responsibility of the customer. Customers returning equipment after 3 days but within 30 days will be responsible for shipping charges and a restocking fee of 25% or more based on manufacturer’s policy.